Call our team on 01709 321 665

FAQs

Got a question? Before you get in touch, see if we’ve answered it in our FAQs.

FAQ

How do I submit a deal?

Firstly, you will need to register with us.

Once you’re registered, your application will need to be checked and approved by our Compliance Department (within 24 hours) and you will be sent a log in and use your portal to submit applications.

Once you’re logged in to your portal, you will see several options of what type of lead you can submit:

  • Secured Loan (either advice by us or yourself)
  • Mortgage
  • Unsecured loan

Simply click on the type of lead you want to submit and you’ll be redirected to the correct application form.

Can I track my applications?

Of course! When you’re logged in, on your personalised menu, you will see an option for Case Tracking Report. Click on this and you will be taken to the report for your current cases.

On the Case Tracking Report, simply adjust the date to one before you submitted the case you’re looking for an update on, and click ‘Run Report’. Once this has generated, you will see some basic information on the case; for a more detailed update click the ‘Email’ button. This automatically sends an email to the Broker Team, who will send an email to the one registered to your account with an update.

What do all the Statuses on Case Tracking mean?

There are a lot of statuses, so we’ve picked some of the most common for you. If you’re still unsure, get in touch with the broker team for more information.

Status:

  • Received – this case is still in the Call Centre. Please refer to the Last Call Result column for a more detailed update.
  • Work in Progress Loan/Mortgage – this is a full application that has been passed to the relevant department and is being processed by an underwriter.
  • Fact Find Booked – the underwriter has arranged a time to complete a fact find with the customer.
  • Recommendation (Quoted) – the underwriter has completed a fact find and recommended the most suitable product to the customer, before sending out the documents.
  • Full Docs Out – the application documents have been sent to the customer.
  • Full Docs In – we have received the application documents from the customer.

What is your Commission Structure?

The amount of commission you will receive depends on a number of factors, including:

  • If you’re Directly Authorised or part of an affiliated Network;
  • If you simply introduce the case or choose to provide your own advice; and
  • The loan size.

If you would like an approximate figure on how much you could earn on a loan enquiry, please get in touch with the Broker Team on 01709 321665.

When will I get paid?

Directly Authorised brokers will receive their commission within 48 working hours of the loan completion.

Appointed Representatives of Tenet will be paid their commission via the network; any advice fees that you have added to the loan will be paid directly to you.

Unsecured loan commissions will be paid within 48 hours or completion or at the end of each calendar month, depending on the lender.

Do you provide training sessions on how to use your systems?

Yes! We have three Broker Account Managers who can come to your office and talk you through the system, help you submit any cases you may have and answer any queries you may have on criteria.

If you would like to arrange a visit, please get in touch.

Can I give the advice to my client, but still use your services?

Yes. We offer a packaging service, whereby you can give advice to your customers, but still have access to our panel of secured lenders.

Norton will liaise with the lenders and collect all the relevant documents, by working with you. The Customer Relations Manager (CRM) handling the case will not contact your client at any point, meaning you keep full control over the advice.

For more information about using our packaging service, get in touch with the Broker Team.

If I’m advising, how do I source a deal?

We have a sourcing system on our website called QuickQuote. This is linked to sourcing software from Twenty7Tec and is regularly updated with all our lender criteria from our whole-of-market second charge panel.

From this, you can generate an indicative quote*, an Evidence of Research document and a standard ESIS to pass to your clients when giving advice.

*Please note, to get an accurate quote you will submit a full application to Norton.

Once submitted, how long is it until my client is called?

Our dialler system ensure that your clients within 20 minutes of the application being submitted.

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Our call centre opening hours are:

Monday to Friday: 9am to 8pm

Saturday: 10am to 2pm

Sunday: Closed

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If you submit a packaged application, we won’t contact your customer at any point. Once we have sourced a product, the CRM or someone from the Broker Team will contact you to let you know what products are available to your client.

Do I need FCA permissions to work with Norton Broker Services?

As a minimum, we require our introducers to hold Credit Broking permissions with the FCA.

If you are part of a Network, you may need to check if Norton are one of your approved Master Brokers.

We also require our introducers to provide a Data Protection Licence Number.

If you’d like more information, please click here, or contact the team on 01709 321665.