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COVID-19 Update

Helen Marshall

24 March 2020

A quick update following the Government's advice and recent events

Just a quick update to let our brokers know that our full team is now back – working predominately in the office, but occasionally from home.

We’re still helping brokers place cases, and keeping on top of all the changes from lenders brought on by the pandemic. We have a reduced amount of underwriters, but are more than on top of our cases.

Our call centre is still unable to accept non-homeowner leads – we’re sorry about this, but we will update you as soon as this changes. Our call centre is currently operating reduced opening hours of:

Monday – Friday: 9am-8pm. We’re hoping to soon be able to open at the weekend again.

If you need us at all, don’t hesitate to give the team a call on 01709 321665. You can contact our Broker Account Managers directly - Jimmy Allen on 07773 759153, or Eddie Lau on 07943 984431. Alternatively, you can contact us here.

Tags: Coronavirus, COVID-19


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