It’s always great to receive feedback for our underwriters, especially when it’s so positive:
“Just a quick email to say thank you for the hard work that you put into getting us the best deal you could.
Your help and hard work has been very much appreciated and I would be happy to recommend yourself and Norton to anyone needing secured loans.
Thanks again and best wishes.”
We’ve had some fantastic feedback from a customer recently about our customer service. The client said:
“I found myself in quite a financial predicament and l came across your site; I put some figures in, before I knew it I had received a call from Lauren concerning my enquiry.
I would just like to say what a credit Lauren is to your business. She took all my details, my borrowing requirements and made the phone call effortless; she was friendly, professional and, above all, non-judgemental.
Lauren advised me she would contact a number of lenders and come back to me that day. When we next spoke, she advised she had found a lender which met my requirements, I was surprised at how quickly Lauren came back to me and relieved someone could help.
I can’t thank Lauren enough for her help, her time in finding a suitable lender and her advice every step of the way.
It is such a weight off my mind, getting my financial situation resolved, enabling me to get back on track and that is all down to Lauren.
I would definitely recommend your company to other that find themselves in a similar situation.”
We have received some great feedback from Ian Rogers at C A Mortgage Services Ltd about the recent case he had complete with us:
“We’ve recently had a secured loan via Norton Broker Services which completed in less than two weeks. I would like to say a big thank you to Jimmy and Sally for all the hard work they’ve put into this case. I truly appreciate your very professional service. I would thoroughly recommend Norton Broker Services for such a speedy service”.
We recently received some fantastic feedback for our Broker Account Manager, Eddie:
“Edward did everything he said he would and went beyond. He contacted me when he said he would, chased the clients for me, left me with confidence at each stage that my clients were being perfectly looked after in a professional manner, and when we needed that bit of extra help or chasing he was there.
What I liked most about working with Norton Broker Services was the speed and ease of transaction.
Make sure you speak to Edward Lau, he takes a pride in what he does and makes things work smoothly and consistently towards completion with absolutely no stress for the client or broker.
I’vell definitely be coming back to Edward at Norton for all my second charge business, as so far it’s the best experience I’veve had with seconds with over 10 years in the business. Edward at Norton has instilled confidence in me and the client and has allowed me to refer high-level business clients to him without the need to chase up and make sure things get done. It’s been a massive time saver and it’ves been the best and easiest process through to completion I’veve been involved in! Good work; well done!”.