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All types of loan

Forging beneficial relationships with our brokers.


Norton Broker Services have been helping people turned down by high street lenders for over 40 years

Steve Lawrence

Stephen Lawrence - Group National Sales Manager

A recognisable personality throughout the industry, Steve has been with the Norton Group for over eight years. Steve’s experience in banking and finance goes back many years and he is an award winning professional. If you can’t find Steve in the office at Norton, he is most likely to be found sunning himself somewhere in the Canary Islands.

Melanie Whiting - Head of Mortgages

Melanie has one of the most impressive tenures at Norton as she has now been here more than 30 years. Mel’s knowledge of the mortgage markets and the many changes over the years is second to none. Mel’s department also manages the relationships with our affinity partners for commercial, bridging and equity release.

Mel Whiting
Lisa Muscroft

Lisa Muscroft - Head of Loans Broking

Lisa has worked her way up from a junior underwriter through the ranks within the Norton Group over the last 17 years. As Head of Loans Broking, Lisa now manages the Broker team and secured underwriting department which includes 29 members of staff. If you are up early enough you can usually find Lisa at the gym before work, or spending time with her daughter Heidi.

Joanne Pickles - Broker Support Manager

01709 321618

Joanne is another returning Norton employee who worked in the company in the early 90’s and returned in 2014 to join the broker team. She has extensive experience in the financial services industry including underwriting. Joanne is the person that our introducers call with any queries about commissions, case updates and queries. Joanne enjoys spending her spare time with her daughter, Isabel.

Joanne Pickles
Edward Lau

Eddie Lau - Broker Account Manager

01709 309613 / 07943 984431

Eddie Joined Norton Finance in 2009 as a debt solutions advisor, then moved on to the mortgage department as an arranger where he gained his CeMAP qualification. Eddie Joined the Broker team in 2015 and has been involved with the implementation of the MCD regulations and packaging services since joining the team. He has been a valuable asset to the team with his knowledge of our mortgage panel and the sub-prime mortgage market. Eddie’s claim to fame is that he once appeared on BBC’s Celebrity Pressure Pad with Children’s TV duo Sam and Mark, losing in the final round to the Nolan Sisters.

Jimmy Allen - Broker Account Manager

01709 309636/ 07773 759153

Jimmy has worked on the broker team since June 2015, having previously worked within the recruitment, debt management, and financial services industries. He is a “returning” Norton employee, having worked within our secured department back in 2007-8. An avid Sheffield Wednesday fan, Jimmy has appeared on Soccer AM’s ‘’Fan on the Sofa’’, as well as been caught on Sky Sports praying  during Sheffield Wednesday’s play-off final disappointment against Hull back in May 2016! Jimmy also works as a broadcaster, providing live commentary on football matches across South Yorkshire and the surrounding areas.

Jimmy Allen
Helen Diston

Helen Diston - Marketing Manager

Helen joined the broker team in November 2016 as the Marketing Manager. She has built up a wealth of marketing experience, in different sectors, since leaving university in 2013. In her spare time, Helen enjoys baking and fancies herself as a bit of a Mary Berry!

Lisa Cooke, Sally Naylor and Richard Borrill – Broker Customer Relations Managers

Our three Customer Relations Managers are the most experienced on the underwriting department. They have an average of 14 years of service with the company and have a great deal of experience dealing with customers and brokers. Their knowledge of lenders and criteria is unparalleled, as is their case handling and customer service. They are experienced in dealing with introduced and packaging cases, assisted by CRM, Katheryne Cairns

All of our Customer Relations Managers are currently studying for and completing their CeMap qualifications as overseen by our Compliance department.

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